Shipping Policy

ZAFREN ships worldwide. This policy explains our shipping options, delivery times and what to do if there is a problem with your delivery.

Shipping options and delivery times

• Free Standard Shipping: estimated delivery in 7 to 15 days.
• Express Shipping: estimated delivery in 5 to 12 days. The express shipping fee is calculated and shown at checkout.

Delivery times vary according to the destination country and region. The estimate that applies to your address is shown at checkout.

Order tracking

As soon as your order ships, you will receive an email with your tracking number and a link to follow your parcel. If you have not received it, please contact us at contact@zafren.co.

Multiple packages

Orders with several items may be shipped in more than one package and may arrive on different days. You will not be charged extra shipping for this.

Customs, duties and taxes

For international orders, customs duties, import taxes or local fees may apply depending on the destination country. These charges are set by local authorities and are the responsibility of the recipient, unless they are shown as already paid at checkout.

Delays

Delivery estimates are not guaranteed. Customs clearance, carrier delays, public holidays, extreme weather and other events outside our control may extend delivery times.

Shipping address

Please check your shipping address carefully before completing your order. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you need to correct your address, contact us as soon as possible, before the order ships.

Lost, damaged or incorrect parcels

If your parcel is lost, arrives damaged or contains the wrong item, contact us within 7 days of delivery (or of the expected delivery date for lost parcels) at contact@zafren.co with your order number and photos when applicable. We will find a solution with you.

Contact

Questions about shipping? Email us at contact@zafren.co.